Terms & Conditions:EROL

Terms and Conditions~

The following terms and conditions are relevant and apply to parts of the Marchant's Cookware website. Your use of the website and any orders that you may place through it will be governed by these terms and conditions. Please ensure that you read the following terms and conditions, as Marchant's Cookware will assume that you have fully understood and agreed to them before purchasing items from this website.

Shopping on-line with Marchant's Cookware:

Products may be purchased from the Marchant's Cookware website by completing the online order form and submitting credit or debit card details via a secure server. Any orders placed by secure server will be confirmed via a confirmation email sent to the address supplied at the time of ordering. It will NOT include any card numbers or details. Receipt of this confirmation email simply confirms that your order has been received and acknowledged.

The Marchant's Cookware web site:

The Marchant's Cookware website is constantly being updated, and therefore, we cannot guarantee that it will always be available and accessible. We will always attempt to update the site at convenient times to our customers, yet on occasion, this may be beyond our control. Should you require further help, information or advice, please call one of our branches listed on the Contact Us page.

Product Information & Clarification:

We want every customer to be happy with their purchase and enjoy their shopping experience with us. Therefore, every effort has been made to provide you with accurate details and information for the products shown on our site. If you should require any further information about a stock item, please call one of our stores where our sales staff will be happy to assist you. We cannot be held responsible for distorted product images, or inaccurate colour reproduction on your computer. All sizes given are approximate. There are also numerous products on our web site that cannot be sold to persons under the age of 18. These particular products are sharp, dangerous implements and are in accordance with the 1996 Offensive Weapons Act, section 6.

Prices:

All prices displayed are in British Pounds (Sterling) and are INCLUSIVE OF VAT @ 17.5%. All products available on the Marchant's Cookware website have the price clearly indicated and we make every effort to ensure that these prices are both competitive and accurate. In the event that a price is incorrect, we will endeavour to clarify this with you and, within reason, will honour the advertised price. We do, however, reserve the right not to do this. Delivery charges, where applicable, will be displayed prior to completion of your order. Please ensure that you review the total order amount prior to confirming your order to avoid any later confusion. Delivery to certain parts of the UK are, unfortunately, at a higher rate. We regret this but are governed by transportation costs.

Payment Options:

Payments can be made by using Visa, MasterCard, Maestro, Delta, and Solo Credit/Debit cards. Details for online transactions will be encrypted and held on a secure server. We currently do not accept payment by cheque or postal orders, but should you require further information about a payment method, please call our Bury St. Edmunds branch.

Delivery:

Every effort is made to ensure that products featured on the Marchant's Cookware website are in stock and can be processed and dispatched quickly. We will endeavour to contact you at the earliest opportunity if a product is out of stock or unavailable. In this event, and having contacted you, there are three options you can consider. You may choose to:

1. Cancel your order.
2. Select an alternative product that is in stock.
3. Maintain your original order, and we will despatch it as soon as it comes back into stock.

We only use reputable couriers and delivery companies. We aim to have your goods delivered to you between 5-7 working days after your order has been confirmed. This timescale may vary due to public holidays.

Returns & Faulty Goods Policy:

We at Marchant's Cookware want you to be happy with your purchase. However, if you wish to return your order, you can send it, in its original condition and packaging, to our Bury St. Edmunds branch. We strongly recommend that you use a recorded delivery service as responsibility for the goods remains with you until they have safely been returned to us. In the unlikely event that a product purchased from us is faulty, we will offer you the choice of a full refund or a replacement. This, however, will only be relevant if the item is returned to us within 14 days of purchase, and in its original condition and packaging. We will then follow manufacturers guidelines to assess the product and then contact you with either a replacement item or a full refund. In the event of the item being replaced, it will be dispatched to you free of charge. Before returning any item to us, please email us with the product description and fault in order to obtain a return code.

Data Protection:

By registering with our website, you will agree to us retaining your details for use in processing your order. We may contact you with information that we feel may be relevant to you and your shopping experience. We will never forward your personal details to a third party.

In accordance with the privacy and electronic communications act passed into law on 11 December 2003, we do not send random marketing emails (spam) to personal email addresses and Marchant's Cookware conforms fully to the 1998 Data Protection Act.

Company Credentials:

Marchant's Cookware Emporium Ltd.
Registered Office:
78-79 St. John's Street
Bury St. Edmunds
Suffolk
IP33 1SQ

Tel: 01284 705636
Email:shop@marchantscookware.co.uk
Company Registration No. 4594467
Registered in England and Wales.

These terms and conditions are governed by the laws of England and Wales and do not affect your statutory rights.

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